Job description:

As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include: 

Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues. 

Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it. 

Effectively using all available technology tools and resources to resolve fan inquiries. Developing/maintaining a general knowledge of client’s products and services 
 

Salary:  £11/hour 

What we offer:

Competitive hourly rates, paid training. 

Additional pay incentives as well as monthly rewards & recognition programs. 

Medical, dental and vision benefits. 

Advancement opportunities – 80% of our frontline leaders have been promoted from within Employee Discounts. 

EAP & Health and Wellness programs including a personal trainer
 

Qualifications:

High school diploma or GED. 

Ability to type 30+ words per minute. 

1+ year of customer service experience. 

Excellent English communication skills, both verbal and written, as well as strong critical thinking and 
problem-solving skills. 

Efficient in website/digital navigation and interaction.Strong knowledge of and passion for sports. 

Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment.